SOLE Spotlight: How to update your profile picture.

SOLE users can update their profile pictures in the system as long as the image meets the Profile Photo Submission Standards and doesn’t exceed 1 GB in size. You also must have selected “Agree” in the photo consent portion when you completed your HSC IT Security Awareness Training.

When selecting a photo, think about a plain passport-style image with a full face-forward view from the chest up, a plain background, and no objects or other people. Don’t wear sunglasses or a hat, don’t use filters, and make sure your JPEG file is at least 200 x 250 pixels.

You must use your email address as the file name, or the photo cannot be uploaded. For example, call it John.Doe@hsc.wvu.edu.jpeg. When ready to proceed, send the request and attach the photo(s) to solesupport@hsc.wvu.edu.

For additional information, including professional photo requests and WVU Medicine and clinical profiles, carefully review the Profile Photo Submission Standards.

Please direct questions to solesupport@hsc.wvu.edu or call 304-293-2491, Option 1