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WVU Medicine UHP outpatient clinics to offer video visits for patients

MARTINSBURG, W.Va. – All WVU Medicine University Healthcare Physicians (UHP) outpatient clinics in the Eastern Panhandle are now offering video visits for new and established patients in an effort to provide timely routine medical care during the COVID-19 pandemic.

Patients physically located within West Virginia or Maryland can video chat with a provider via a smartphone or webcam-equipped computer during regular clinic hours Monday through Friday. Patients physically located in other states at the time of treatment should contact their providers regarding availability of video visits due to licensure regulations.

“We are encouraging patients to use this option versus an in-person visit during this COVID-19 pandemic and it has been well received,” Aaron Henry, vice president ambulatory operations, said. “In fact, we did 120 video visits here in the Eastern Panhandle on Monday (March 30) compared to 50 total the prior week.”

Patients interested in scheduling a video visit with their UHP providers should call their physician’s office or send their providers a direct message through MyWVUChart.

Until May 15, 2020, WVU Medicine will waive all personal pay fees, including deductibles and co-payments.

With video appointments, patients can:

  • receive an examination, diagnosis, and treatment from a WVU Medicine provider
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have prescriptions recommended by their video provider sent to the pharmacy of their choice

Patients will use their MyWVUChart accounts to participate in the visit. In order to complete the video visit by smartphone or tablet, which is the preferred method, the MyChart app must be installed prior to the scheduled appointment, and the patient must have access to a high-speed internet connection or 3G/4G network.

To complete a video visit through a computer, patients must ensure their computers have a working web camera, microphone, speakers, and high-speed internet connection.

“Our physician offices and urgent care centers are still open for those patients that truly need to have an in person visit,” Henry said. “For all in person visits, other than urgent care, we ask that patients call the office first before coming in.”

For more information on UHP video visits or a list of UHP clinics and urgent care centers in the Eastern Panhandle, visit

--WVU Medicine--

For more information:

Teresa McCabe, Vice President of Marketing & Development, 304-264-1223,