What conditions are treated at Student Health?

We treat a variety of non-emergency conditions, including acute illnesses, like cold or flu, sprains and minor fractures. Emergency conditions, such as head injury, severe bleeding, stroke or sudden dizziness and loss of vision, are considered an emergency. Call 911 or visit the nearest emergency room. The Emergency Department at J.W. Ruby Memorial Hospital is open 24/7, 365 days a year for emergency care.

Can I use Student Health as my primary care clinic while enrolled at WVU?

Yes, you can establish care with a Student Health physician and receive routine exams and follow-up treatment for many chronic health conditions. For ADHD treatment or counseling, schedule an appointment with the WVU Carruth Center, located on the second floor of the Student Health Building.

Can I receive allergy injections at the Student Health clinic?

WVU Medicine prohibits hand-carried/patient-handled medications from being administered in its clinics. In addition, vials that are mixed at other clinics (such as allergy serum vials from outside locations) cannot be administered. This is for the safety of both patients and staff, as the contents of the vial cannot be verified.

In order to keep the process secure, patients can establish care with the WVU Medicine Sinus and Allergy Center, located in the Physician Office Center on the WVU Health Sciences Campus or at Suncrest Towne Centre.

Students who previously received allergy injections at Student Health should call the WVU Medicine Sinus and Allergy Center to establish care moving forward.

All new patient appointments with a physician will require skin testing.

To schedule an appointment, call 855-WVU-CARE (855-988-2273).

What if I need medical attention after Student Health is closed?

For non-emergency issues, visit WVU Urgent Care in the Student Health Building or Suncrest. The Student Health Building location is open Monday through Friday from 7:45 a.m. to 8 p.m. and on Saturday from 9:45 a.m. to 4 p.m. (closed on Thanksgiving, Christmas Day and other WVU-recognized holidays). WVU Urgent Care in Suncrest is open seven days a week from 7:45 a.m. to 8 p.m., except Thanksgiving and Christmas Day.

Can I pre-register for Student Health services during Destination WVU?

Yes, our registration team is available to assist you during the month of July, Monday – Friday, during designated hours. We are located on the greens at the Mountainlair (weather permitting) or behind the Student Health Services information booth in the Mountainlair Ballroom. Please bring a copy of your insurance card and driver’s license, local address, phone number, birthdate, Social Security number, emergency contact number and insurance subscriber’s name. You can also stop by the clinic during this time to register.

How will I know if my insurance is accepted at Student Health?

Contact your insurance company prior to coming to campus to ask if WVU Medicine providers are listed as in-network for primary care, urgent care and emergency care services. Tell your insurance company that you are a college student and that you will be in Morgantown, West Virginia, pursuing a degree at West Virginia University. Many insurance companies require you to pay an additional fee for away-from-home care. Please contact the WVU Student Insurance Office at 304-293-6815 if you have any questions.

We accept WVU Aetna insurance as well as most major insurances.

Can my parents access my medical information by calling Student Health?

No. Due to HIPAA regulations, you will need to give written permission for your parents to be able to access your medical information.

Release of information forms can be requested at registration or from Medical Records.

Do you ask my opinion about my medical experience?

Yes, if you provide your email address, you will receive a patient satisfaction survey as soon as you leave the clinic. We value your opinion about your healthcare services, and we use your feedback to educate our staff and improve our services.

You may also access your health information through My WVUChart to communicate with your doctor, request prescription refills, access test results, manage appointments and pay as a guest.

For any additional questions, please contact Student Health at 304-285-7200.